Terms and Conditions for Gardeners Clerkenwell

These Terms and Conditions set out the basis on which gardening services are provided by Gardeners Clerkenwell. By making a booking, requesting a quote, or accepting any service, the customer agrees to these terms. They are designed to create a clear, fair, and practical agreement for both residential and commercial gardening services, covering the booking process, payment terms, cancellations, liability, waste handling, and the legal framework governing the work.

For the purpose of these terms, the words “we,” “us,” and “our” refer to the gardening service provider, and “you” or “the customer” refers to the person, business, landlord, tenant, or authorised representative placing the booking. These terms apply to all standard and ad hoc gardening work, including but not limited to lawn care, hedge trimming, planting, clearance, seasonal maintenance, and other related outdoor services agreed in advance.

By proceeding with a booking, you confirm that you are authorised to request the service at the relevant property and that you accept responsibility for ensuring safe access to the work area. If you are booking on behalf of another person, organisation, or property owner, you confirm that you have permission to do so and that the person or entity benefiting from the service is aware of these terms. Nothing in these terms affects your statutory rights under UK consumer law.

Booking Process

A booking with Gardeners Clerkenwell may be made after an initial enquiry and assessment of the requested work. In many cases, the scope of service can be discussed using photographs, a written description, or an in-person visit where necessary. Any estimate, quotation, or indicative price given before confirmation is based on the information available at that time and may change if the condition, size, access, or complexity of the job differs from what was described.

Once the customer accepts the quotation or confirms the required service, a booking is considered provisional until the date, time, and service details are agreed and acknowledged by both parties. We reserve the right to decline, reschedule, or amend a booking where the requested work is outside our service scope, where access is unsafe, or where the information provided is incomplete or misleading. Confirmation may be given verbally or in writing, but written confirmation is preferred for clarity.

The customer must ensure that all relevant details are accurate when the booking is made. This includes the correct property address, the nature of the work, any restrictions on access, parking limitations, pet issues, or site hazards that may affect the service. Failure to provide accurate details may result in delays, additional charges, reduced scope, or cancellation of the appointment. If specialist equipment, additional labour, or extra disposal arrangements are required, these may be charged separately.

We may need to change an appointment due to weather conditions, staff availability, equipment failure, safety concerns, or events beyond our reasonable control. In such cases, we will aim to offer an alternative time. The customer agrees that reasonable adjustments to the schedule do not amount to a breach of contract where the service can still be provided within a sensible timeframe. If the work is time-sensitive, the customer should make that clear at the time of booking.

Payments

Payment terms will be confirmed before work begins. Unless otherwise agreed, invoices are payable within the period stated on the invoice or upon completion of the service where immediate payment applies. Garden maintenance services may be charged at a fixed price, hourly rate, or a combination of both depending on the type of work and the agreed scope. Additional work requested after the job has started may be charged separately.

All prices are normally quoted in pounds sterling and may be stated inclusive or exclusive of VAT depending on the business structure and invoice wording. The customer is responsible for checking the quotation or invoice before the work begins. Where a deposit is requested, the booking may not be secured until the deposit has been paid in full. Deposits may be used to cover preparation time, reserved labour, or scheduled materials.

We reserve the right to suspend or delay services if payment has not been received on time for previous or current work. In the event of late payment, we may charge reasonable interest and recovery costs to the extent permitted by applicable law. If a card payment, bank transfer, or other electronic payment is used, the customer must ensure that the payment details are correct and that sufficient funds are available.

Cancellations and Rescheduling

If you need to cancel or reschedule a booking, you should give us as much notice as possible. The amount of notice required may depend on the size and type of the job, whether materials have been purchased, and whether staff or equipment have already been allocated. Cancellations made at short notice may result in a charge reflecting lost time, reserved capacity, or costs already incurred.

Where a cancellation is made after materials have been ordered, a site visit has been completed, or work has already started, the customer may remain responsible for the cost of those items or services. If we need to cancel due to adverse weather, safety concerns, or any circumstance beyond our control, we will make reasonable efforts to rearrange the service. Any refund or partial refund, where due, will be handled fairly and in accordance with the actual work completed and expenses incurred.

If the customer repeatedly cancels, refuses access, or changes the job in a way that makes delivery impractical, we may treat the booking as cancelled and recover reasonable costs. For recurring gardening services, either party may end the arrangement by giving reasonable notice unless a different notice period has been agreed in writing.

Service Standards and Customer Responsibilities

The aim of every gardeners Clerkenwell service is to carry out the agreed work with reasonable care, skill, and professional attention. The customer must provide safe and reasonable access to the property and the garden area. This includes making sure gates, entrances, and pathways are accessible and that any known hazards are disclosed before the service begins.

The customer is responsible for securing or removing items that could be damaged by normal gardening activity, such as ornaments, fragile pots, garden furniture, hoses, tools, decorations, or hidden obstacles. We will take reasonable care, but we cannot accept responsibility for damage caused by items left in the work area where they were not reasonably identifiable or where the customer failed to warn us in advance. If buried utilities, concealed structures, or underground fixtures are present, the customer must tell us before the work starts.

We may refuse to carry out certain tasks if, in our judgment, they would be unsafe, unlawful, or beyond the agreed scope. If a request is changed during the visit and the revised work would require extra time, labour, or materials, we may amend the price before continuing. Any instruction given by the customer or their representative during the appointment will be treated as authorised unless we are told otherwise.

Liability

Nothing in these Terms and Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to that, our liability for loss or damage arising from the service is limited to the amount paid or payable for the specific work giving rise to the claim, except where a different limit is required by law.

We are not liable for indirect, incidental, or consequential losses, including loss of profit, loss of business, or loss of enjoyment, unless such exclusion is not permitted by law. We are also not responsible for pre-existing defects, natural wear and tear, soil conditions, plant disease present before the service, hidden site defects, or failures caused by factors outside our control. Any claim for damage must be reported within a reasonable time after the service has been completed or the issue discovered.

While we use reasonable care and professional practice, gardening work can involve natural variation and living materials. Plants, lawns, and outdoor features may respond differently depending on weather, season, soil quality, and prior maintenance. As a result, no guarantee is given that all plants will thrive, that all weeds will be permanently removed, or that outcomes will remain unchanged after the service. This does not affect any rights you may have where work has not been performed with reasonable care and skill.

Waste Regulations and Disposal

Garden waste produced during the service will be handled in line with applicable UK waste regulations. Unless otherwise agreed, the removal of green waste, prunings, soil, turf, hedge trimmings, and similar material is treated as a separate service or included only where expressly stated in the quotation. We may use licensed waste carriers, authorised disposal routes, or approved recycling facilities where required by law and by the type of waste produced.

The customer acknowledges that some waste may require specific handling, segregation, or additional charges, particularly where it includes contaminated material, heavy loads, timber, invasive plant matter, or mixed debris. We do not knowingly dispose of prohibited items with garden waste. If the customer asks us to remove non-garden items, the request must be agreed in advance and may be subject to different terms, charges, and disposal arrangements.

The customer must not place hazardous waste, chemicals, asbestos, clinical waste, or other regulated materials into the garden waste stream unless specifically agreed and lawfully managed. If such items are discovered during the job, we may stop work in the affected area until the issue is addressed. Any waste transfer, removal, or tipping costs arising from inaccurate information or from unusual materials not disclosed before the booking may be charged to the customer.

Force Majeure

We are not responsible for delays or failure to perform our obligations where such delay or failure is caused by events beyond our reasonable control. This includes, without limitation, severe weather, flooding, fire, strikes, transport disruption, power failure, legal restrictions, accidents, or supply shortages. If a force majeure event occurs, we will take reasonable steps to minimise disruption and to rearrange the service where practical.

Termination and Refusal of Service

We may end or refuse a booking if the customer acts abusively, creates unsafe conditions, refuses to comply with reasonable instructions, or requests work that is unlawful or materially different from the agreed service. We may also withdraw from a job if continuing would pose a risk to people, property, or equipment. In such circumstances, the customer may be charged for work already carried out, travel already undertaken, or costs already committed.

Likewise, the customer may end a recurring arrangement by giving reasonable notice, provided no special contract term applies. If the service is terminated, any outstanding payments for completed work, materials supplied, or disposal arranged before termination remain due. Any property keys, access devices, or documents entrusted to us will be returned in a reasonable manner after the completion or end of the work.

Governing Law

These Terms and Conditions, and any dispute or claim arising from them or in connection with them, are governed by the laws of England and Wales. The parties agree that the courts of England and Wales will have exclusive jurisdiction, subject to any mandatory consumer rights or alternative dispute resolution process that may apply under law. If any part of these terms is found to be invalid or unenforceable, the remainder will continue in full force and effect.

These terms form the full agreement between the customer and the service provider in relation to the gardening work covered, and they replace any prior discussions or informal statements unless expressly incorporated in writing. No waiver of any term will be effective unless stated clearly, and any delay in enforcing a right will not prevent that right from being enforced later. By booking Gardeners Clerkenwell, you confirm that you have read, understood, and accepted these Terms and Conditions.